Company Contract ROCCO’S NEED IT CLEAN DETAILING

SERVICE AGREEMENT & CUSTOMER AUTHORIZATION

Detailer: Joey Rocco
Company: Rocco’s Need It Clean Detailing

1. DESCRIPTION OF DETAILING SERVICES

Rocco’s Need It Clean Detailing will perform the detailing services agreed upon with the customer. Services may include interior cleaning, exterior cleaning, paint care, carpet and upholstery cleaning, stain treatment, odor treatment, engine-bay cleaning, or other services specifically agreed upon.

The customer understands that detailing is a cleaning, restoration, and appearance-improvement service and is not a guarantee that the vehicle will be returned in perfect or like-new condition.

The Detailer will make a reasonable and professional effort to achieve the best result possible based on the vehicle’s condition, age, materials, previous use, contamination, staining, damage, and condition at the time of service.

2. NO GUARANTEE OF PERFECTION

The customer acknowledges that perfection is not guaranteed.

Some conditions cannot be completely corrected through detailing, including but not limited to permanent stains, deep discoloration, scratches, scuffs, paint oxidation or fading, water spots or etching, burns, tears, holes, damaged plastics, worn carpeting or upholstery, permanent odors, sun damage, embedded contamination, pet damage, and previous repair damage.

The Detailer agrees to use reasonable care and professional effort to improve the appearance and cleanliness of the vehicle. However, the customer understands that some conditions are permanent, cannot safely be removed, or may require services beyond ordinary detailing.

3. PRE-EXISTING DAMAGE & VEHICLE CONDITION

The customer acknowledges that vehicles may contain existing damage, wear, deterioration, or defects before detailing begins.

The Detailer is not responsible for pre-existing damage or for damage that becomes visible after dirt, debris, stains, coverings, or other materials are removed during the cleaning process.

The customer understands that cleaning may reveal previously hidden scratches, cracks, chips, paint defects, fading, discoloration, wear, tears, deterioration, previous repairs, or missing/damaged components.

The Detailer may photograph the vehicle before and/or during service to document its condition, and use these on social media, and for other purposes.

4. PERSONAL PROPERTY & LOST ITEMS

The customer is responsible for removing all personal belongings, valuables, money, electronics, documents, jewelry, firearms, medication, and other personal property from the vehicle before service.

Rocco’s Need It Clean Detailing and Joey Rocco are not responsible for personal property that is left inside the vehicle.

The customer should inspect the vehicle and retrieve all personal belongings before leaving the vehicle for service. Rocco’s Need It Clean will attempt to remove personal property as best he can.

5. PAYMENT AGREEMENT

The customer agrees to pay the full agreed-upon amount for the services performed.

Payment is due upon completion of the agreed services unless a different payment arrangement has been agreed by both parties prior to starting work. Customer dissatisfaction with a cosmetic result does not automatically eliminate the customer’s obligation to pay for services that were performed. Any additional services or work requested by the customer after the original agreement may result in additional charges, which will be communicated to the customer before the additional work is performed.

6. MECHANICAL & ELECTRICAL COMPONENTS

Rocco’s Need It Clean Detailing is a vehicle detailing business, not a mechanical repair facility.

The Detailer is not responsible for mechanical, electrical, electronic, or operational failures or damage that occur during or after detailing, including but not limited to engine or transmission problems, battery failure, electrical problems, sensors, wiring, fuses, modules, computers/electronics, starting or charging problems, leaks, existing mechanical defects, or previously damaged/improperly installed components.

7. PAINT, BODY, INTERIOR & EXTERIOR MATERIALS

The Detailer will use reasonable care when cleaning and detailing the vehicle. The Detailer is not responsible for pre-existing damage, defects, or deterioration, including paint or clear-coat failure, peeling, fading, oxidation, scratches, chipping, cracking, loose trim, poor previous repairs, brittle plastics, damaged carpet or upholstery, color bleeding, shrinking, or permanent stains and discoloration. No guarantee is made that all imperfections or stains can be completely removed. The Customer understands that fragile or deteriorated materials may be damaged during cleaning. The Detailer may modify or discontinue any process that could reasonably increase the risk of damage.

8. ENGINE-BAY CLEANING AND ACID WASH

Engine-bay cleaning involves risks to electrical, electronic, and mechanical components. Cleaning chemicals, including acidic car washes, may cause damage to sensitive components, finishes, or materials. Rocco’s Need It Clean Detailing will use reasonable care, but damage or malfunction may still occur. Battery Requirement: The Customer is required to remove the vehicle’s battery before engine-bay cleaning. If the battery is not removed, the detailer will cover it for protection; however, the risk of damage remains higher, and Rocco’s Need It Clean Detailing is not responsible for damage resulting from leaving the battery installed.

9. CUSTOMER RESPONSIBILITY & DISCLOSURE

The customer agrees to inform the Detailer of any known mechanical problems, electrical problems, leaks, warning lights, previous damage, previous repairs, fragile or damaged components, or special vehicle conditions. Failure to disclose known issues may increase the risk of damage or prevent the Detailer from properly evaluating the vehicle before service.

10. PHOTOGRAPHS & PUBLIC SIGN

The Customer authorizes the Detailer to take photographs and/or videos of the vehicle to document pre-existing damage, vehicle condition, services performed, and before-and-after results. These may be used for business records and to resolve disputes. The Customer also grants Rocco’s Need It Clean Detailing permission to place a business sign on the Customer’s property during the detailing service.

11. CUSTOMER INSPECTION & ACCEPTANCE

Upon completion of the service, the customer is required to inspect the vehicle and communicate any concerns to the detailer during the inspection.

By accepting the completed vehicle, the customer acknowledges that:

1. They have had the opportunity to inspect the vehicle.
2. They understand that detailing does not guarantee perfection.
3. They have to pay for the work done.
4. That once the inspection is accepted by the client the work is done and Rocco’s Need It Clean Detailing may not come back to fix things.
5. They understand the limitations and risks described in this agreement.
6. They agree that the Detailer has made a reasonable effort to perform the agreed services professionally.

12. AGREEMENT TO TERMS

By signing below, both parties acknowledge that they have read and understand this agreement and agree to the terms described above.

The customer acknowledges that they are hiring Rocco’s Need It Clean Detailing with the understanding that detailing is intended to clean, improve, and enhance the vehicle’s appearance, and that no specific level of perfection or complete restoration is guaranteed.